Challenge: a financial services company needed an online payment portal to enable customers and their employers to make payments on existing loans that originated in a wide network of lending institutions. A variety of users with varying comfort levels with online financial transactions was expected. An intuitive interface to build user confidence and comfort was deemed critical.
Solutions: we performed a deep dive on the primary interface components and the user experience, from user stories to extensive iterative wireframing and design comps with the goal of minimizing cognitive load to make it easy for users to find content and complete tasks.
Scope: User Stories, Wireframing, Graphic Design, UX, Usability Testing.